Gotes (Drops): Crowd Relationship Management for Enhanced Utilities Services Josep Lluis de la Rosa EASY Innova TECNIO @ University of Girona Abstract 1 — Water supply and services, and utilities in general, need to expand their services and business with their users and consumers, as well as they are committed to reduce the water and energy consumption. This concept note is about incentivizing a change of behavior in the domestic water consumption, and enhance their propension to collaborate and interact with the utilities companies to enlarge their Average Return Per User (ARPU). We propose a crowd relationship management channel where users exchange their ideas to reduce the amount of water that they use and we use a reward system to motivate them. Furthermore, the platform is able to show users their consumption and their improvements.
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PROJECT PROGRESS Introduction In the context of the European VIRCOIN2SME1 Project (Social complementary or community virtual currencies transfer of knowledge to SME: a new era for competitiveness and entrepreneurship), Paulo Nicolas Carrillo Peña has carried out a secondment to the Universidad Autónoma de Bucaramanga (UNAB), Colombia, in order to explore the possibility of developing business in the areas of tourism and health through social networks and virtual currency ecosystems to support local economies. The Commissioner is a Computer Science engineer of the UNAB University and Master in Smart Cities of the Universitat de Girona (UdG). He is currently a PhD candidate in the UdG and works his doctoral thesis entitled "Common Mobile Environment for Validation of Commercial Transactions with Complementary Virtual Currencies", a subject related to the VIRCOIN2SME Project.
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